FREQUENTLY ASKED QUESTIONS
Q: What time should we arrive to see Santa?
A: Please arrive with a minimum of 30 minutes before your time slot to ensure you get a car parking space, have a ride on the tractor and get across the site.
Q: Can we bring friends/grandparents into the Grotto?
A: Each party can be a maximum of 10 including children. Each person entering the grotto will have to purchase a ticket in order to attend the Grotto and experience all we have to offer onsite.
Q: Is there suitable access for wheel chair / pushchair access across the site?
A: In regards to the Grotto, there is access up to the Grotto hut door, we will always accommodate access for wheel chairs however unfortunately pushchairs cannot go into the hut itself. Due to the 12 days of Christmas trail being in a Christmas tree field we cannot guarantee that it will always be possible for wheelchairs and pushchairs to get around, particularly if we have had poor weather. The rest of the site including cafes / shop and outdoor play area has suitable access.
Q: Can we select a Christmas tree in the field and have it dug up with the roots intact?
A: Smart trees no longer dig up Christmas trees with roots for customers. We do however allow customers to select a tree from the field however the exact time it will be cut and brought back to the yard depends on how busy the site is.
For further questions, please feel free to use the contact us page.